Frequently Asked Questions
Thoughtful answers to common questions
What materials are used in Shadow + Lux jewelry?
Shadow + Lux pieces are crafted using polished and raw, natural gemstones, paired with premium hardware designed to never fade. Each material is chosen for its beauty, durability, and character. Most of our pieces feature 14k solid gold hardware or other premium materials made to last.
Are your gemstones natural?
Yes. We work with genuine natural crystals and stones. This means each piece may feature subtle variations in color, clarity, and texture. These variations are a core part of our one-of-a-kind designs.
Why does my piece look slightly different from the photos?
We work with natural, often raw stones, each with its own variations in color, texture, and translucency. While we photograph every piece carefully to capture its character, natural stones can appear different depending on lighting and angle. These subtle variations are a reflection of the stone’s individuality — and part of what makes each piece unique.
How long does it take to process and ship an order?
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary by location and shipping method selected at checkout.
Do you offer complimentary shipping?
Yes. Complimentary shipping is available on all orders over $100.
What is your return policy?
We accept returns within 30 days of delivery, provided the piece is unworn and returned in its original condition and packaging.
How should I care for my jewelry?
Each stone has its own natural hardness and characteristics, and we choose stones for their beauty and character — qualities that benefit from thoughtful care. To best preserve the natural beauty of your crystal:
- Limit prolonged exposure to direct sunlight
- Avoid impact or harsh chemicals
- Store in a dry, room-temperature place when not worn
- Gently wipe with a soft cloth after contact with water
Every Shadow + Lux piece is crafted with premium materials and supported by lifetime repairs, so you can wear with confidence knowing we’re here to help your jewelry age beautifully over time.
Are your pieces one-of-a-kind?
Each piece carries its own character. Many of our designs are intentionally one-of-a-kind, shaped by the natural variations of raw stones. Rather than forcing replication, we choose to honor what makes each stone distinct.
Still have questions?
We’re always happy to help. Contact Us.